Frequently asked Questions

What is the address of the CHSq site at Custom House Square?
Custom House Square, Belfast BT1 3EZ
What are the age restrictions for CHSq events?

Simple Minds,Tom Grennan, Paolo Nutini, Ryan McMullan, Van Morrison and Stiff Little Fingers at CHSQ 2022 are over 16s events, however under 16s can attend provided they are signed in with our Welfare Officers at the gates on the night and are accompanied at all times by a parent or guardian over the age of 25. A parent or guardian can only sign in a MAX of 2 under 16s (minimum age limit of 5 years of age and must have show ticket).
Sign in is at the gates on the show day from 6pm.


MADNESS and STEREOPHONICS at CHSQ 2022 is an over 16s event, however those under 16 BUT OVER 12 can attend provided they are signed in with our Welfare Officers at the gates on the night and are accompanied at all times by a parent or guardian over the age of 25. A parent or guardian can only sign in a MAX of 2 under 16s. Sign in is at the gates on the show day from 6pm


Strictly 16+ ID Required events info

BEN NICKY is a strictly 16+ only event, ID is required for entry at the gates. There is no sign in option for these shows.  

Over 16's only policy will be strictly enforced - persons who purchase and ignore conditions will be refused entry with NO refund. If you are asked to provide ID when entering the concert to prove your age, you will need to provide one of the following:

(Please note that  / Out of date / Photocopies / photos of ID's are  NOT accepted)

• Official valid Passport 
• Photo driving license
• Government approved Proof of age card PASS, Citizen card or www.validateuk.co.uk
• Electoral Card
• Student cards
• Yoti app will be accepted for proof of age at CHSq events - https://www.citizencard.com/yoti-citizencard-new-id-solution-for-the-uk


What times do CHSq events start and end at?
Gates open at 6pm so please do arrive on site until close to that time. Curfew is usually around 11pm but times will be posted on social media the day of the event.
LAST ENTRY / GATES CLOSE AT 9.45PM SHARP 
Where can i buy tickets?
Tickets are onsale from Katys Bar at The Limelight and Ticketmaster (Belfast City Centre), www.ticketmaster.ie, www.customhousesquare.com and from all Ticketmaster outlets.
How do i get a multi-day ticket for CHSq?
We are not currently offering multi-day tickets. Single tickets (general admission and VIP tickets where applicable) are onsale now.
What if I have other questions regarding ticket? For example if they didn’t arrive or when your tickets are posted out.
Please contact Ticketmaster.ie Customer Services for any ticket enquiries.
My ticket has a gate and seat number, what do I do?
CHSq events are fully standing with only one main entrance. Please follow signage on site to enter. The info on your ticket is a ticket reference onl
I own a business and i’m interested in trading at CHSq, what do I do?
Please email the details to info@customhousesquare.com for consideration. We will get back to you for further information if we need to.
I want to work at CHSq 2021, how do I apply?
Information on Bar positions will be posted on our social media closer to the events.
Are there cloakroom and or banking facilities on site?
There is no cloakroom or locker facilities on site. If there will be ATM machines on site we will post on our social media to confirm.
I have more questions, who do i ask?
If you need to know anything else, drop an email to info@customhousesquare.com or go to our contact page on this site.

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