Frequently asked Questions

Information regarding accessibility
Accessibility tickets are available from Ticketmaster. If you have any questions regarding accessibility or any specific requirements please do not hesitate to contact us via email –
What is the address of the CHSq site at Custom House Square?
Custom House Square, Belfast BT1 3EZ
What are the age restrictions at CHSq?
Click here for age restriction information.
What times do CHSq events start and end at?
Gates open at 6pm so please do NOT arrive on site until close to that time. Curfew is usually between 10.30pm - 11pm. 
Where can I buy tickets?
Tickets are on sale via only, be wary of tickets sold from other sites and via social media profiles. We / Ticketmaster can only assist with ticket queries relating to orders directly from
How do i get a multi-day ticket for CHSq?
We are not currently offering multi-day tickets. Single tickets (general admission and VIP tickets where applicable) are onsale now.
What if I have other questions regarding ticket? For example if they didn’t arrive or when your tickets are posted out.
Please contact Customer Services for any ticket enquiries.
My ticket has a gate and seat number, what do I do?
CHSq events are fully standing with only one main entrance. Please follow signage on site to enter. The info on your ticket is a ticket reference only.
I want to work at CHSq, how do I apply?
Information on Bar positions will be posted on our social media closer to the events.
Lost Property
For any property lost and not collected on the night please email and we will endeavour to get back to you as soon as possible.
Are there cloakroom and or banking facilities on site?
There is no cloakroom, locker facilities or ATM’s on site.
Dressing and what to bring to CHSq’
  • Please dress appropriately and always be prepared for the check the weather forecast
  • We do not permit football tops of any kind into CHSq
  • There are no cloakroom facilities on site. No bags bigger than A4 size are permitted.
  • Please note that catering and bar facilities will be available in the concert site. Please contact the Promoter directly should you require to bring food for medical reasons at
  • In order to allow easy access, and cause minimal delays, we would like to discourage all guests from bringing bags to the event, and no luggage or large electronic devices (for example laptop computers) will be permitted.
  • Small personal cameras will be permitted, though guests will not be able to bring professional photography equipment into the venue.
I have more questions, who do i ask?
If you need to know anything else, drop an email to or go to our contact page on this site.

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